Our always connected world of today is overloading IT operations teams and putting them at danger for burnout. Tech engineers and developers take a heavy personal toll from constantly fighting fires and dealing with application casualties to the point where alert fatigue sets in and best practices within the organization can be overlooked. In order to keep critical systems up and running at all times, on-call IT support staff are especially vulnerable to the stress of late night wake up calls to deal with temperamental infrastructure, false alarms or poorly designed applications. However, strategies can be put into place for improving conditions to lower the risk of employee burnout while also achieving better business results.
Implementing a robust suite of monitoring tools is a good place to start. However, narrowly focused tools will only provide partial answers when it comes to addressing complex problems. Upper management needs to be aware of the people cost associated with a support team’s stressful on-call rotation schedule. The high cost of turnover is real, not to mention the business impact on revenue, profits and customer satisfaction. For a closer look at actionable steps that can be put into place for better work life balance for on-call IT employees, read full article here.